Your privacy and the security of your data are among our top priorities. This policy explains how we collect, use, and protect personal information related to Masaar Money cardholders when using the card within the public transport network.

Scope of the Policy

This policy applies to all Masaar Money card users and to all channels through which data is collected or processed, including:

• NT Payments self-service kiosks
• The Masaar Travel mobile application
• Customer service centers authorized by the Transport Authority

Data We Collect

We may collect the following information:

• Usage Data: Includes card top-ups, amounts, and usage dates within the transport network.
• Transaction Data: Trip details (stations, fares, timings).
• Technical Data: Such as device type, operating system, IP address, and browser type when using the Masaar Travel app.
• Optional Data (when registering or contacting support): Name, phone number, email address, and any other data voluntarily provided.

How We Use Data

Your data is used for the following purposes:

• To enable you to use the card and manage your balance.
• To improve service quality and develop smart transport systems.
• To communicate with you regarding inquiries or service updates.
• To comply with legal and regulatory requirements issued by the Transport Authority or other competent authorities.

Data Protection

All data is stored in secure systems with encryption applied to sensitive information.
Access to data is limited to authorized personnel only, in accordance with the “least privilege principle.”
Physical and electronic security controls are applied to protect data against unauthorized access, modification, or loss.

Data Sharing

Your personal information will not be shared with any third party except in the following cases:

• With the Ajman Transport Authority or other government entities when legally required.
• With technical service partners (such as payment operators) within the scope of legitimate use and solely for card operation purposes.
• Upon your explicit and prior consent.

Data Retention

Data is retained as long as the card remains active or as required by local laws.
After the card’s expiration or cancellation, data will be deleted or anonymized after a specific retention period in accordance with the Transport Authority’s policies.

User Rights

You have the right to:

• Request access to your personal data or obtain a copy of it.
• Request correction of inaccurate data.
• Withdraw your consent for data processing (where processing is based on consent).
• Request deletion of your data when there is no legal reason to retain it.

You may exercise these rights through the support channels or via the Masaar Travel app.

Updates to the Privacy Policy

The Transport Authority reserves the right to update this policy at any time.
Any amendments will be published through official channels, and your continued use of the card after publication constitutes acceptance of such changes.

Contact

For inquiries or feedback regarding this Privacy Policy, please contact us at:
📧 Email: [Insert official email here]
📞 Customer Service Center: 600505005